[BUG] Character Repair: the complete guide (and when not to use it)

Beacon Mag banner: Character Repair: the complete guide (and when not to use it)

What is it? Character Repair is an official RSI tool that puts your character back in a clean state. It fixes many blockers (errors 41013, 64004 to 64006, looping 30k errors after logging out in a ship…). But it can’t be undone: only use it as a last resort.

✅ How to run it 🟢

Report your problem on the Issue Council first (see reporting a bug).
On the RSI website, go to Account Dashboard › Settings › Character Repair.
Pick the universe concerned (LIVE) and confirm.
Wait at least 1 hour before logging back in. Logging in too early has caused further account problems.

🔄 What the repair does

You respawn at your spawn point (your home location).
The items you were wearing are moved to your inventory.
Your aUEC, reputation and ships are left untouched.

⚠️ Once started, it can’t be undone. It doesn’t fix ship bugs, lost cargo or CrimeStat, and items that were already lost don’t come back. RSI describes it as a last resort.

🧭 When to use it… and when not to

Situation	Character Repair?
Error 41013	🟢 Yes, it usually fixes it
Errors 64004 to 64006	🟢 Yes, otherwise a support ticket
Looping 30k errors after logging out or crashing in a ship	🟢 Yes
Pledge items missing	🟡 It has helped some players
Mouse and interactions lost on arrival in the PU	🔴 No, it won’t change anything
Missing ship, lost cargo, CrimeStat	🔴 No, that’s not what it’s for

Key: 🟢 official CIG fix · 🟡 community tip, no guarantees · 🔴 no workaround, you’ll have to wait for a fix.

🆘 Still stuck?

Work through the first-aid kit in order, then report the bug properly. Found another tip that works? Post it as a reply and we’ll add it to this sheet with credit.

📚 Every bug and its fix (contents) · 📖 The great bug bestiary, on a single page

Sheet 17 · Alpha 4.10.2 LIVE, updated 19 October 2026. Sources: RSI support (Known Issues 4.10.2), patch notes and Community Tech Support on Spectrum. Star Citizen is a game by Cloud Imperium Games.