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Bugs & fixes

Errors, crashes and known alpha bugs, with tested workarounds. Share yours!

20 topics · 20 messages

// Pilot’s onboard terminal · game data 4.10.2-LIVE.12881860

Beacon OPS

Kit out your ship and see its price, find where to mine each ore and the most profitable trade route, and share your best spots with the community.

Launch the Mobiglas interface

// French-speaking support centre · Star Citizen

SOS FTSC

Ship broken down, injured far from anywhere or just arrived in the ’verse? One call, and a volunteer FTSC pilot answers.

Ask for help

Free · Volunteer-run · Open to all

  1. Pinned Star Citizen bugs & fixes: the contents (Alpha 4.10.2)by JakeCookWelcome to the Bugs & fixes subcategory! Star Citizen is an alpha, and we love it anyway. Here, every bug has its own sheet:…0repliesActivity
  2. [BUG] The first-aid kit: 8 moves that fix 80% of problemsby JakeCookBefore taking everything apart, start here. Around 80% of Star Citizen problems are solved with the same moves, done in order , from the…0repliesActivity
  3. [BUG] Launcher: the red “Installer Error” windowby JakeCookThe symptom: while installing or updating the game, the RSI launcher shows a red “Installer Error” window and stops. Why: most of the time…0repliesActivity
  4. [BUG] Launcher: errors 2000 and 50XX (5007, 5008, 5012, 5021…)by JakeCookThe symptom: the download or install stops with error code 2000 or a code starting with 50. To find the exact cause: open %appdata%\rsilauncher\logs\log.log…0repliesActivity
  5. [BUG] Launcher: update stuck, crashing, or the Launch button is goneby JakeCookThe symptoms: the update won’t start, gets stuck halfway, the launcher keeps crashing or the Launch button has disappeared. ⏬ The update won’t start…0repliesActivity
  6. [BUG] Launcher: can’t sign in (code:error, 403)by JakeCookThe symptom: the launcher won’t let you sign in, showing “Sign In Failed – code:error” or a 403 / API Denied error. 🔑 “Sign…0repliesActivity
  7. [BUG] Error 19000 (19k): authentication failedby JakeCookThe symptom: on launch, the game shows error 19000 and won’t send you into the universe. Why: the server can’t authenticate your account. It…0repliesActivity
  8. [BUG] Error 30000 (30k): kicked out of the game, what now?by JakeCookThe symptom: the game freezes or sends you back to the menu with error 30000. It’s the most famous error in Star Citizen. Why:…0repliesActivity
  9. [BUG] 60000 errors (60k) and shard lock: stuck outside the universeby JakeCookThe symptom: you can’t join the persistent universe, with a 60000, 60010, 60015, 60016 or 60030 error, or the message “Server at capacity”. Why:…0repliesActivity
  10. [BUG] Infinite loading, errors 41013 and 41070, empty “Select System” menuby JakeCookThe symptom: the loading screen spins forever, or stops on error 41013 or 41070. ✅ The fix, in order 🟡 Change region. It sometimes…0repliesActivity
  11. [BUG] Easy Anti-Cheat: 70000 errors and “EAC is not installed”by JakeCookThe symptom: the game won’t start, with a 70000 to 70010 error, “Failed To Initialise Game Launcher” or “EAC is not installed”. Why: Easy…0repliesActivity
  12. [BUG] Crashes, stutters and FPS drops (Vulkan, DirectX, specs)by JakeCookThe symptoms: the game suddenly closes (crash to desktop), stutters or loses a lot of frames per second. ✅ Known cases 🟢 Crash to…0repliesActivity
  13. [BUG] ASOP terminals and ships: Retrieve greyed out, ship missing…by JakeCookThe symptom: your ship doesn’t show up, the ASOP terminal (where you call and store your ships) won’t bring it out, or a ship…0repliesActivity
  14. [BUG] Elevators and freight lifts stuckby JakeCookThe symptom: the elevator doesn’t offer your hangar, the freight lift won’t come back up or won’t register a delivery. ✅ Known bugs and…0repliesActivity
  15. [BUG] Movement and locations: stuck, slow character, the Lorville tram…by JakeCookThe symptom: your character won’t move, walks in slow motion, gets stuck in the scenery, or a local service (repair, refuel, an app) doesn’t…0repliesActivity
  16. [BUG] Inventory: items gone, unexplained suffocation, fire extinguishers…by JakeCookThe symptom: items disappear, turn into something else or won’t equip, or your character suffocates for no reason. ✅ Known bugs and their workarounds…0repliesActivity
  17. [BUG] Bugged missions: the ones to avoid in Alpha 4.10.2by JakeCookThe symptom: a mission won’t complete, its enemies don’t spawn, or your reward and reputation don’t follow. ✅ Missions to know about Mission Advice…0repliesActivity
  18. [BUG] Character Repair: the complete guide (and when not to use it)by JakeCookWhat is it? Character Repair is an official RSI tool that puts your character back in a clean state. It fixes many blockers (errors…0repliesActivity
  19. [BUG] Reporting a bug properly (and the 10 golden rules to avoid them)by JakeCookA well-reported bug is a bug with a better chance of being fixed. Here’s how to do it, and the golden rules that will…0repliesActivity
  20. [GUIDE] Star Citizen 4.10.2: the great bestiary of bugs (and how to survive them)by JakeCookUpdated 19 October 2026, Alpha 4.10.2 LIVE. 📚 New: every bug now has its own detailed sheet, with its fixes. Find them all in…0repliesActivity

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