[BUG] 60000 errors (60k) and shard lock: stuck outside the universe

The symptom: you can’t join the persistent universe, with a 60000, 60010, 60015, 60016 or 60030 error, or the message “Server at capacity”.

Why: these errors come from RSI’s services, not your PC. The universe is split into shards (copies of the universe). A shard lock is when the game thinks your character is still in a shard that no longer responds.

✅ The fix, in order

1. 🟢 Wait about 30 minutes. This is the main fix. If it lasts much longer, it’s probably a real problem.
2. 🟢 Error 60010 or 60016: check that your account has a Game Package, especially if you’ve just bought one back through buyback.
3. 🟡 Error 60015: the game instance isn’t working. Change region.
4. 🟡 Other 60k errors: follow the error 30000 steps.
5. 🟡 “Server at capacity”: the shard is full. Try again later or change region.
6. 🟢 Still stuck after several hours: open an RSI support ticket.

👤 What about errors 64004 to 64006?

These are character problems: 🟢 run a Character Repair, otherwise open a ticket.

Key: 🟢 official CIG fix · 🟡 community tip, no guarantees · 🔴 no workaround, you’ll have to wait for a fix.

🆘 Still stuck?

Work through the first-aid kit in order, then report the bug properly. Found another tip that works? Post it as a reply and we’ll add it to this sheet with credit.

📚 Every bug and its fix (contents) · 📖 The great bug bestiary, on a single page

Sheet 08 · Alpha 4.10.2 LIVE, updated 19 October 2026. Sources: RSI support (Known Issues 4.10.2), patch notes and Community Tech Support on Spectrum. Star Citizen is a game by Cloud Imperium Games.